Contact SitewireAi
For app questions, prerelease feedback, purchase issues, or privacy questions, email our support contact.
What to include
- Your iPhone model and iOS version.
- The app version and build number, if available.
- What you expected, what happened, and the steps to reproduce it.
- Any error text, with personal information removed.
Never send your Apple Account password, payment details, or verification codes.
Common questions
Can I download Retoño Pro from the App Store?
The app is prerelease and in TestFlight development, not a public App Store release. Contact support with testing questions; this site does not offer a public beta invitation.
How do purchases and restore work?
The app implements Apple StoreKit purchases and Restore Purchases. Its current access model is a five-day non-renewing trial or lifetime ownership for all five tabs. Live products and prices are not confirmed here. If restore fails, contact support: a “No purchase found” message may also follow a synchronization error and is not conclusive evidence that you never purchased.
Where is family information stored?
On your device, with optional iCloud synchronization using private and shared CloudKit stores. Invited family participants can have read/write access. AI processing can use Apple’s Private Cloud Compute; it is not always on-device.
Can I erase or export everything?
The current build has no complete family or child deletion control and no complete family export. Document purge retains identifying metadata in audit records. Deleting the app is not a verified way to erase all iCloud or shared-family copies. Read the privacy page before relying on deletion or export.
Is the companion medical advice?
No. Retoño Pro provides organization and general parenting guidance, not diagnosis or emergency services. Consult a qualified healthcare professional for medical decisions; use your local emergency services in an emergency. Support email is not an emergency channel.